Utilization of Information Systems for Effective Service Delivery in Academic Libraries: Threats and Challenges

Abstract

Achievement of Kenya’s National Vision 2030 depends on embracing innovative technologies in various sectors of economy including the higher education sub-sector. The use of Information Systems has been widely accepted and proven to increase effective service delivery in most organizations. Academic libraries optimize their operations by using Information systems for educational and research ecosystem. Providing access to information resources, supporting effective service delivery including for scholarly communication, promoting information literacy and developing a culture of sharing and imparting knowledge to fulfil the mission and objective of the parent higher education institution. This paper explores the utilization of information system for effective service delivery inacademic libraries, focusing on the various types of systems used and their impact on staff who utilize Information Systemsin the academic librariesservice delivery; barriers to optimal use of these systems are also identified. Interviews and questionnaires survey were used to collect data from three academic libraries one each in Kenya, Uganda and Rwanda namely; The East African University, Kampala University and EastAfrican University, Rwanda respectively, which were purposively selected. Data was analyzed and results presented comprising percentages and frequencies as well as the mean score. Technical challenges such as inadequate server storage and system failure, limited financial resources and human resources issues such as inadequate staff training as some of the major barriers to optimal utilization of Information Systems for effective service delivery in academic libraries. Adequate funding enhanced staff training and better management practices need to be ensured for optimal use of information systems for service delivery in academic libraries. In addition, strategies need to be developed to overcome challenges and maximize utilization of these systems in academic libraries service delivery.