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Critical success factors in library reengineering: a case of academic libraries in Kenya

dc.contributor.authorMusangi, Dr. Penninah
dc.contributor.authorKwanya, Tom
dc.contributor.authorOdero, Damaris
dc.date.accessioned2021-10-27T17:10:53Z
dc.date.available2021-10-27T17:10:53Z
dc.date.issued2019
dc.identifier.citationMusangi, P.S., Odero, D. and Kwanya, T. (2019), "Critical success factors in library reengineering: a case of academic libraries in Kenya", Global Knowledge, Memory and Communication, Vol. 68 No. 6/7, pp. 534-549. https://doi.org/10.1108/GKMC-12-2018-0099en_US
dc.identifier.issn2514-9342
dc.identifier.other10.1108/GKMC-12-2018-0099
dc.identifier.urihttps://repository.amref.ac.ke/handle/123456789/297
dc.descriptionFindings: The following key success factors were found to have been considered during reengineering: top management commitment, planning, provision of required resources, appropriate IT infrastructure, presence of skilled and competent staff, value of the library to the university and teamwork. Despite the central role of training, change management program and having a clear vision and objectives, university libraries in Kenya did not pay any attention to them as deserved. The authors conclude that university libraries in Kenya have not optimally achieved the desired reengineering results as a result of overlooking training and change management as critical success factors. The paper recommends that the identified critical success factors should be considered wholly not in isolation.en_US
dc.description.abstractPurpose: Academic libraries are reengineering their services to address the gap brought about by the convergence of physical and virtual information landscape. Despite the reengineering efforts, as many as 70 per cent of the libraries do not achieve the expected results. Certain critical success factors need to be in place for successful implementation. This paper aims to investigate the key success factors to service reengineering in an effort to establish their extent of application in university libraries in Kenya.en_US
dc.language.isoenen_US
dc.publisherEmerald Publishing Limiteden_US
dc.subjectAcademic librariesen_US
dc.subjectCritical success factorsen_US
dc.subjectKenyaen_US
dc.subjectBusiness process reengineeringen_US
dc.subjectUniversity librariesen_US
dc.subjectLibrary reengineeringen_US
dc.titleCritical success factors in library reengineering: a case of academic libraries in Kenyaen_US
dc.typeArticle, Journalen_US


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