Critical success factors in library reengineering: a case of academic libraries in Kenya

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Publication Date
2019
Authors
Musangi, Dr. Penninah
Kwanya, Tom
Odero, Damaris
Type
Article, Journal
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Citation

Musangi, P.S., Odero, D. and Kwanya, T. (2019), "Critical success factors in library reengineering: a case of academic libraries in Kenya", Global Knowledge, Memory and Communication, Vol. 68 No. 6/7, pp. 534-549. https://doi.org/10.1108/GKMC-12-2018-0099

Abstract/Overview

Purpose: Academic libraries are reengineering their services to address the gap brought about by the convergence of physical and virtual information landscape. Despite the reengineering efforts, as many as 70 per cent of the libraries do not achieve the expected results. Certain critical success factors need to be in place for successful implementation. This paper aims to investigate the key success factors to service reengineering in an effort to establish their extent of application in university libraries in Kenya.

Subject/Keywords
Academic libraries; Critical success factors; Kenya; Business process reengineering; University libraries; Library reengineering
Further Details

Findings: The following key success factors were found to have been considered during reengineering: top management commitment, planning, provision of required resources, appropriate IT infrastructure, presence of skilled and competent staff, value of the library to the university and teamwork. Despite the central role of training, change management program and having a clear vision and objectives, university libraries in Kenya did not pay any attention to them as deserved. The authors conclude that university libraries in Kenya have not optimally achieved the desired reengineering results as a result of overlooking training and change management as critical success factors. The paper recommends that the identified critical success factors should be considered wholly not in isolation.

Publisher
Emerald Publishing Limited
ISSN
2514-9342
Permalink
https://repository.amref.ac.ke/handle/123456789/297
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