Influence of Psychological Demands on Job Satisfaction among the Employees of the National Hospital Insurance Fund in Kenya

Abstract

The purpose of this study was to assess the influence of psychosocial demands factors on job satisfaction among employees at the National Hospital Insurance Fund (NHIF) in Kenya. Psychological demands refer to job aspects that are physical, social, or organizational that required for physical and psychological effort to be sustained. A descriptive research design was adopted and all the 1918 employees at NHIF were targeted for this study. A stratified random sampling technique was used to obtain 330 respondents from the study population. To collect primary data on psychological demand, the study used the demand-control-support questionnaire while job satisfaction was measured using the Warr-Cook-Wall questionnaire. While 330 questionnaires were distributed, only 301 questionnaires were duly filled and returned. Descriptive and inferential statistics encapsulated the data analysis and the results were presented in the form of tables. Analysis of the data was done through the use of SPSS version 24. The findings of the study showed that psychological demand had a statistically significant influence on job satisfaction at NHIF Kenya (p<0.05). The study recommends the need to reduce psychological demands at NHIF Kenya as well as ensure that the reduction of conflicting demands at the place of work. For future researchers, the study recommends that a similar study be conducted in other public sector organizations in Kenya. The results of this study add to the body of knowledge on psychological demand and job satisfaction