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    Redefining reference services in academic libraries: a critical review

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    Redefining Reference Services In Academic Libraries - A Critical Review.pdf (229.4Kb)
    Publication Date
    2015-09
    Author
    Musangi, Penninah
    Type
    Article, Journal
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    Citation

    Musangi, P. S. (2015). Redefining reference services in academic libraries: A critical review.

    Abstract/Overview

    Within the 21st century, academic libraries have witnessed a lot of technological changes, which cannot be wished away. There is need to rethink and redefine the reference services in the library. Reference librarians in academic libraries cannot stay static or traditional in their services or outreach to users, they need to harness technology and its capabilities in order to provide the information and literacy skills needed today by the ‘net gen’ generation of users. The library users of today in the academic libraries coupled with the advancement of technology has changed the physical makeup of libraries and their functions and, thus, has made an impact on the way information is delivered, as libraries strive to redefine their services in order to meet users’ needs and expectations. It is now possible for libraries to offer reference services to their patrons without worrying about the geographical limitations. This paper will review how emerging technologies are being utilized to offer virtual reference services and how they have impacted on academic libraries.

    Subject/Keywords
    reference services; digital reference services; virtual reference services; academic libraries; ICT; millenials; reference service models
    Publisher
    “ KNOWLEDGE LIBRARIAN” An International Peer Reviewed Bilingual E-Journal Of Library and Information Science
    Permalink
    http://www.klibjlis.com/
    https://repository.amref.ac.ke/handle/20.500.14173/998
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